Refund Policy

Last updated: [7/27/2026]

At She's Secret, we want you to love what you ordered. If something isn't quite right, this Return & Refund Policy explains how returns, exchanges, and refunds work. Please read it alongside our Shipping Policy and Terms of Service.

1. Return & exchange window

You can request a return or exchange within [7] days of receiving your order. After this period, we may not be able to accept the request.

2. Condition of items

To be eligible for a return or exchange, an item must be:

• Unworn, unwashed, and undamaged
• With all original tags and hygiene stickers or seals still attached and intact
• In its original packaging
• Accompanied by proof of purchase (your order number)

Items that show signs of use, washing, perfume, makeup, or any damage caused after delivery cannot be accepted.

3. Items we cannot accept (for hygiene reasons)

• Panties, briefs, thongs, and similar intimate items once the hygiene seal or packaging has been opened
• Any item that has been worn, washed, or altered
• Sale or clearance items marked as final sale
• Free gifts and promotional items (such as the free scrunchie)

None of this affects your rights if an item arrives faulty, damaged, or not as described.

4. Damaged, faulty, or wrong items

Please check your order as soon as it arrives. If you receive an item that is damaged, faulty, or different from what you ordered, contact us within [24–48 hours] of delivery with your order number and clear photos. We'll arrange a replacement, exchange, or refund at no extra cost to you, and we'll cover return shipping in these cases.

5. Exchanges

Need a different size? Contact us within [7] days and we'll help, subject to availability. If the size or item you want is out of stock, we'll offer you an alternative, store credit, or a refund — whichever you prefer.

6. How to start a return

Message us on WhatsApp or email with your order number and the reason for your return (and photos if the item is damaged or faulty). We'll confirm whether your item is eligible and send you return instructions. Please don't send anything back before we've confirmed it with you.

7. Return shipping

For damaged, faulty, or incorrect items, we cover the return shipping. For change-of-mind returns or size exchanges, the return shipping is the customer's responsibility unless we agree otherwise. We recommend using a trackable service, as we can't be responsible for returns lost in transit.

8. Refunds

Once we receive and inspect your returned item, we'll let you know whether your refund is approved. Approved refunds are processed within [7–10] working days.

• Online or digital-wallet payments: refunded to your original payment method.
• Cash on Delivery orders: since payment was made in cash, refunds are issued by bank transfer or mobile wallet (such as Easypaisa or JazzCash), or as store credit or an exchange — whichever you prefer. Please share the correct account details so we can process it smoothly.

Any delivery charges are non-refundable, except where the item was faulty, damaged, or sent in error.

9. Order cancellation

Need to cancel? Please contact us as soon as possible. If your order hasn't been dispatched yet, we can usually cancel it for you. Once an order has been dispatched, it will be treated as a return under this policy.

10. Contact us

For any return, exchange, or refund request, we're here to help: